US-PA, Regional Field Coordinator- Respiratory - (RFC) NorthEast pdi002452-MZ
Regional Field Coordinator
The Regional Field Coordinator is responsible for performance standards of assigned Respiratory Therapeutic Specialist (RTS). Manages various aspects of RTS employment experience (recruiting and hiring, performance management and corrective items, administrative, reconciliation and expense management, employee relations related issues). Works closely with Client sales management to support all project goals. Removes barriers to successful achievement of desired results. Recognizes and responds to client s needs.
Translate program requirements, based on the executed Statement of Work, into operational tasks for successful execution of contractual deliverables, and delivery of results.
Manage a team of RTSs in the assigned district in all areas of their employment:
o Communicate team objectives in ways that promote teamwork and create a strong sense of shared goals among team members.
o Plan, organize and monitor RTS assignments, activities and projects to achieve Client/Publicis Health objectives.
o Effectively plan and facilitate required meetings.
o Evaluate RTS territory performance and monitor productivity/metrics, workload and outputs while ensuring compliance with policies and processes and addressing issues through corrective action process as they arise.
o Interview and select field representatives utilizing Publicis Health Recruiting guidelines.
o Respond accurately to all questions regarding products, policies and business-related questions from customers and representatives.
o Actively respond to management/Client directives.
o Monitor employee compliance with all company policies and procedures and engage/work with Publicis Health Compliance to resolve issues and follow up with disciplinary action when needed.
o Manage conflict and employee relations on the team, engaging Human Resources when appropriate.
o Provide administrative oversight manage team members' attendance, approve time off, schedules, expense reports, etc.
o Maintain the required technical expertise including competitive product knowledge.
o Comprehend and communicate complex technical and medical terminology.
o Ensure that RTSs fully comply with all laws, regulations and Publicis Health Policies, Code of Conduct, terms and conditions prescribed in the Sample Administration Agreements, PDMA Guidelines, and all privacy and data guidelines and relevant state and federal laws and regulations.
Represent client at National and/or local conventions when applicable.
Regularly communicate with Client field management on RTS status in the field and on program related matters affecting Client (engaging Publicis Health field leadership and Client Services as appropriate).
Monitor project status/changes and develop solutions to address arising issues by engaging Client Services and field leadership on issues that may impact revenue, client expectations or consumer perception of the client and their products.
Assist Finance, field leadership and Client Services with tracking profitability and effectiveness of Client projects.
Maintain project files and reports as needed.
Communicate to Client Services new opportunities among existing clients.
Assist team with utilization of all technology requirements: CRM use, expense and OSIM reporting, activity reports, sales reports and other reports as needed.
Must be able to drive in order to complete field rides with field team members within the assigned geography, and hold a valid driver s license.
Must be able to travel for work-related meetings and functions (including overnight and/or weekend).
Education and Experience:
Bachelor s degree.
1-2 years of prior experience in a pharma sales role (i.e. as a Professional Sales Representative).
3-5 years of pharmaceutical sales management experience.
CSO Management experience.
Project Management experience
Key Working relationships:
Report to Publicis Health VP, Sales.
Supervise a team of RTSs in the assigned district/region.
Frequently collaborate with client field management team on strategy direction related to the successful execution of the program.
Frequently collaborate with client field management team on RTS activity and progress in the field.
Work closely with Publicis Health field leadership, Client Services and Human Resources to ensure frequent communication and project success.
Maintain a positive working relationship with customers and client contacts.
Knowledge, Skills and Abilities:
Good knowledge of the pharmaceutical industry.
Excellent people management/supervisory skills; strong ability to develop Sales Representatives, and ability to lead and mentor the team.
Strong process facilitation, problem solving and analytical thinking abilities to make sound business decisions on a day to day basis.
Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.
Excellent persuasion/presentation skills.
Demonstrated project management skills.
Strong planning and organizational skills and strong attention to detail.
Excellent verbal, written and interpersonal communication skills.
Ability to display high-levels of initiative, effort and commitment successfully complete projects and assignments.
Ability to multitask and successfully operate in a fast paced environment.
Flexibility and ability to handle multiple tasks simultaneously.
Ability to recruit, retain and develop high performing sales talent; ability to manage turnover and vacancy process.
Must be able to deal with people at all levels inside and outside of the company
Demonstrated technical aptitude, working proficiency in Microsoft Word, Excel, and Outlook.
Must be able to successfully complete client training and meet training expectations in order to proceed to leading the team within the parameters of the program.
Ability to travel to work related meetings and functions (including overnight and/or weekend).
A valid driver's license.
At PDI a Publicis Health Company, our vision is to continuously aspire to design, develop, and deliver industry leading healthcare solutions that accelerate patient access to enable the best possible outcomes. Publicis Health and its business units specialize in the sales and promotion of pharmaceutical brands, services, and products through field and inside sales.
When you join PDI. you have the opportunity to work with and learn from leaders in the health care industry. Our commitment to a team-oriented culture and value-based leadership model provides an environment where our employees can work to their full potential. All opportunities with Publicis Health business units offer competitive compensation including a comprehensive medical benefits package, 401-k benefits, and the opportunity to grow with the nation's leader in healthcare sales.
One of our goals is to continuously drive innovation through our people by creating an open, respectful, inclusive and trustworthy work environment. We encourage and support equal employment opportunities for all associates and applicants for employment without regard to race, color, creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. We do not condone or tolerate an atmosphere of intimidation or harassment.
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