Posted to MedZilla on 8/18/2019


Takeda Pharmaceuticals

US-MA, Manager, Nursing Services Operations SR0036886-MZ


 
 

Are you looking for a patient-focused, innovation-driven company that will inspire you and empower you to shine? Join us as a Manager, Nursing Services Operations in our Lexington office.

At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to realize their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, encourage innovation, and strive for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Here, you will be a vital contributor to our inspiring, bold mission.

OBJECTIVES/PURPOSE

  • The Nursing Services Operations Manager has direct responsibility ensuring operational and tactical effectiveness of the outsourced Nursing program specific to Specialty and/or Rare disease product program(s).
  • The Nursing Services Operations Manager is responsible for managing the relationship with Takeda Nursing direct customers and service partners. The individual is also responsible for partnering with internal stakeholders to develop, maintain and improve the program operations of Takeda Patient Services Nursing services, create goals for our partners and keep them accountable to their service agreements and KPIs.
  • The Nursing Services Operations Manager will work with numerous internal and external groups such as; case manager team, HUB Service partners, Specialty Pharmacies, Clinical Educators, Vendor Management, Patient Services, Project Management and Process teams, Marketing, Market Access, Legal, Compliance, and others to manage and optimize patients experience with administration education. Works in a highly visible, strong team environment with multiple competing priorities.

ACCOUNTABILITIES

  • Manage operational and tactical execution of outsourced Nursing Vendor programs
  • Manages Vendor budget, Forecast, POs and invoicing
  • Provides insights and recommendations regarding possible enhancements or opportunities to streamline existing programs based on day-to-day observations and reports
  • Manages performance dashboards and interprets program and vendor data for purposes of assessing trends, program utilization and performance against defined KPIs.
  • Develop and manage processes, policies and SOPs to guide nursing vendor programs (day-to-day operations, request process and status reporting, escalations, etc.)
  • Partners with Patient Services teams, Project Management and across franchise teams to monitor and adjust processes, understand hurdles, and communicate regarding process changes and enhancements
  • Develop and maintain strong cross-functional relationships (Case Managers, Vendor Management, Project Management, US Patient Services, Marketing, Market Access, Legal, Compliance, etc.) to ensure effective management of day-to-day operations of nursing programs, enhancements, process updates or changes, troubleshooting, and all other issues/topics.
  • Lead and collaborate on the development of training materials for internal teams and collaborates appropriately with Marketing for nursing vendor programs
  • Lead and collaborate on the development of training materials for outsourced nurse vendor on programs and products
  • Provide onboarding support to new team members within Takeda (program overview, injection/infusion training, process training, etc.)
  • Provide training to new and existing outsourced team members (onboarding, REMS, program overview, device audits etc.)

CORE ELEMENTS RELATED TO THIS ROLE

  • Strong vendor management skill set; able to work in a highly-matrixed, cross functional environment
  • Ability to multi task, problem solve effectively while working in a team environment
  • Individual must possess and portray strong emotional resilience
  • Management experience, leadership skills, and ability to execute high level ideas on an individual basis
  • Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills
  • Ability to handle sensitive information
  • Reliable, consistent delivery, conscientious and responsible

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

  • Strong vendor management skill set; able to work in a highly-matrixed, cross functional environment
  • Excellent oral and written communication skills
  • Excel, PowerPoint, Visio proficiency preferred
  • Ability to present in front of a group and lead presentations and meaningful discussions with ability to follow-through with communicated action plans

Leadership

  • Management experience, leadership skills, and ability to execute high level ideas on an individual basis
  • Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills
  • Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills

Decision-making and Autonomy

  • Ability to multi task, problem solve effectively while working in a team environment
  • Individual must possess and portray strong emotional resilience
  • Reliable, conscientious and responsible
  • Able to manage time and balance priorities
  • Highly motivated, shows initiative, is proactive and able to work within a team

Interaction

  • Coordinate with partners
  • Collaborate with US Patient Services and Launch teams on program execution
  • Consult, communicate and advise case managers and field teams regarding program operations
  • Work with Vendor, Hubs and Patient Services to ensure patient status is communicated efficiently and expediently as needed to all internal and external stakeholders
  • Work with Patient Services Leadership Team for reporting and issues resolution

Innovation

  • Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills
  • Ability to maintain composure and remain professional during difficult patient or medical calls
  • Strong leadership skills with the ability to be able to effective communicate and execute changes, and manage individual performance

Complexity

  • Project management skills.
  • Data analysis skills
  • Process development and escalation process management skills
  • Highly organized and team orientation
  • High sensitivity to deadlines and deliverables

EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS:

  • 25% Travel
  • Bachelor s Degree strongly preferred; clinical experiences and/or education (RN, MSN, Pharmacy, inpatient/outpatient setting experience etc.) preferred
  • 5+ years of commercial operations, patient services, clinical education experiences or related experience.
  • Past experience working with vendor(s) and patient services
  • Comfortable with CRM and technology tools with ability to pull data and utilize reporting/presentations
  • Contracting/sourcing experience, contract management, functional budget management experience required

WHAT TAKEDA CAN OFFER YOU:

  • 401(k) with company match and Annual Retirement Contribution Plan
  • Tuition reimbursement Company match of charitable contributions
  • Health & Wellness programs including onsite flu shots and health screenings
  • Generous time off for vacation and the option to purchase additional vacation days
  • Community Outreach Programs

Empowering Our People to Shine

Discover more at takedajobs.com

No Phone Calls or Recruiters Please.

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire, a wholly-owned subsidiary of Takeda s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire, a wholly-owned subsidiary of Takeda will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire, a wholly-owned subsidiary of Takeda and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire, a wholly-owned subsidiary of Takeda, is an Equal Opportunity Employer committed to a diverse workforce. Shire, a wholly-owned subsidiary of Takeda, will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

EEO is the Law - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Supplement - https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Pay Transparency Policy - https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf

Reasonable Accommodations

Shire, a wholly-owned subsidiary of Takeda, is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.


Please visit our website at takedajobs.com

 
 


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