US-NJ, Associate Manager Order to Cash Operations Job 445357000A1-MZ
|Requisition ID 52258BR|
Title Associate Manager Order to Cash Operations
Job Category Finance
Job Description Purpose
Perform supporting operational functions and associated reporting for Order to Cash Operations. This position will be first line of contact for day to day Customer Service operations and system support. Maintenance of data and documentation for compliance with Order to Cash related legal requirements.
Reports to Director, Order to Cash Operations. Works directly with the 3rd party Customer Service team and returns processor. In addition, works closely with Sample Operations, Information Technology, Accounts Receivable, Master Data and Institutional Contracts.
Order Monitoring: Support daily order monitoring process with customer purchasing pattern data. Communicate outcome of PO review and decisions internally to Finance for management reporting Order to Cash Operations: Provide support and guidance on day-to-day Customer Service operational processing. Review and analyze monthly performance metrics of 3PL Customer Service. Monitor order fulfilment process for Trade products and samples to ensure that all orders are being processed timely, correctly and to the satisfaction of the external and internal customers. Ensure daily transactions process successfully to invoicing to prevent delay/impact to daily sales figures. 2nd point in escalation path to resolve Customer issues relating to orders, returns, shortages, pricing variances, master data, general inquires, etc. Key contact for Novo Nordisk Inc. (NNI) Samples Operations providing support and guidance on sample related items. Manage Home Office Product Request Accountability system and conduct routine audits of product recipient according to SOP requirements. Responsible for required standard and ad hoc reports that are requested from internal or external customers. Maintain direct trade customers licenses database for Drug Supply Chain Security Act compliance. Department invoice processing for payment.
System Support: ValueCentic – System Administrator for users, products, customers and price. SAP Super User - Key point of contact / resource for the Sales and Distribution module of SAP. Collaborate with both local and Global SAP IT support. Order to Cash System Tester - Review and execute test cases for system changes to ensure alignment with NNI standards. Order to Cash Website Management Returns Operations: Manage Product and Pricing master data. Key contact for 3rd Party provider in facilitation of expired good returns processing. Provide direction and resolve all product return issues identified by Customer Service or other departments within NNI. Provide product destruction validation and coordinate with Quality Assurance as needed.
Controls: Ensure Sarbanes Oxley key controls and required documentation are completed. Support audits performed throughout the year. Including: Group Internal Audit, Integrated Assurance Audit, Quality, Sarbanes Oxley, and External Financial Auditor. Maintain updated Work Instructions and SOPs for department.
* A Bachelor's degree is required
* A minimum 5 years’ analysis and reporting experience in a similar role
* Customer Service experience
* Knowledge of SAP Sales and Distribution required; SuperUser experience preferred
* MS Office skills required with an advanced understanding of Excel
* Excellent written and verbal communication and interpersonal skills required
* Extensive inter and intra-departmental contact is required and the individual must know how to prioritize requests
* Pharmaceutical industry experience strongly preferred
* Must be able to work independently in resolving day to day issues and developing recommendations
* Strong attention to detail and commitment to quality
* Requires sound planning, judgment, adaptability and accountability
* Excellent organizational and time management skills
* Relationship building capacity, internal and external contacts
* Solid communications and critical thinking skills
* Works well under pressure, with initiative to solve new issues
Novo Nordisk is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Department FIN - ORDER TO CASH OPERATIONS
Position Location US - Plainsboro, NJ
State/Provinces US - NJ
Job/Position Country US
At Novo Nordisk, we know that driving change on a global level and improving treatment outcomes for people with diabetes and other chronic diseases begins here at home. That's why we make an unmatched commitment to our employees, our families and our communities. That means outstanding rewards, industry-leading training programs, and an environment that supports you to achieve your goals at every level. It's all part of the Novo Nordisk Way. It includes our Vision and our commitment to the Triple Bottom Line principle – helping us find the right balance between compassion and competitiveness
With a career at Novo Nordisk, you’ll feel a difference right from the start. It’s a sense of inspiration and mobility that comes from a shared belief in driving positive change for people, families, and communities everywhere. Congratulations on taking your first step!
Novo Nordisk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, physical or mental disability, medical condition, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.
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